Refund policy

Refund Policy Mini Max Stores, 4708 5th Avenue, Brooklyn, NY 11220. Questions: support@minimaxstores.com or (718) 439-6504. 1. Return window You may return any dress within 30 days of delivery. After 30 days from the delivery date we can no longer accept a return for refund. 2. Condition of returned items Items must be unused and returned in their original packaging, with any tags still attached. A dress that has been worn, washed, altered or damaged after delivery cannot be refunded. 3. Who pays return shipping The customer pays return shipping, except where the item arrived damaged, faulty or incorrect. In those cases Mini Max Stores pays the return shipping and we send you a prepaid label. 4. Restocking fee There is no restocking fee. The full price of the returned item is refunded. 5. How to start a return Email support@minimaxstores.com with your order number and the item you are returning. We reply within one business day with the return address and instructions. Do not send an item back before you have that confirmation — we cannot match an unannounced parcel to an order. 6. Refund timing Refunds are issued within 3 business days of your return arriving at our store. The refund goes to the original payment method. The time it then takes to appear on your statement depends on your bank or card issuer. 7. Original shipping charges The shipping you paid on the original order is refunded only when the return is our error — a damaged, faulty or incorrect item. On a change-of-mind return, the original shipping charge is not refunded. 8. Exchanges We do not process exchanges directly. Return the item for a refund under the terms above and place a new order for the size or piece you want. 9. Damaged or incorrect items If an order arrives damaged or is not what you ordered, email support@minimaxstores.com within 30 days of delivery with your order number and a photograph. We pay the return shipping and refund the item in full, including the original shipping charge. 10. Unresolved problems If a return or refund is not resolved to your satisfaction, reply to the same email thread and ask for it to be escalated. Escalated cases are resolved within 3 business days.