Shipping policy

Shipping Policy Mini Max Stores, 4708 5th Avenue, Brooklyn, NY 11220. Questions: support@minimaxstores.com or (718) 439-6504. 1. Where we ship We ship within the United States only. All orders are dispatched from our store in Brooklyn, New York. We do not currently ship internationally, and the checkout will not accept an address outside the US. 2. Shipping rates Standard delivery is $8. Standard delivery is free on orders of $70 or more. Express delivery is $15. The rate that applies to your order is calculated and shown at checkout before payment. 3. Order processing time Orders are prepared within 1 to 3 business days. Orders placed before 2 PM Eastern Time are prepared the same business day; orders placed after that cutoff begin the next business day. Business days are Monday to Friday, excluding public holidays. 4. Delivery time After dispatch, standard delivery takes a further 4 to 8 business days. Total time from order to delivery is therefore 5 to 11 business days for standard delivery. Express orders are prepared to the same schedule and travel faster in transit. 5. Tracking Every order ships with tracking. You receive a tracking number by email when the order leaves our store. If you have not received it within 3 business days of ordering, email support@minimaxstores.com with your order number. 6. Incorrect addresses We ship to the address entered at checkout. If the address is wrong, email support@minimaxstores.com immediately with your order number — we can change it while the order is still being prepared, but not after it has been dispatched. 7. Delays Carrier delays, weather and public holidays can extend transit beyond the estimate above. If your order has not arrived within 11 business days of ordering, contact us and we will trace it with the carrier. 8. Lost or damaged parcels If a parcel is lost in transit or arrives damaged, email support@minimaxstores.com within 30 days of the expected delivery date. We replace or refund the order and pay any return shipping ourselves. 9. Unresolved problems If a shipping issue is not resolved to your satisfaction, ask for it to be escalated in the same email thread. Escalated cases are resolved within 3 business days.